Refund and Returns Policy
Thank you for shopping at dbzonlineshop.com. We strive to provide you with high-quality products and exceptional customer service. In the event that you need to return a product or request a refund, please review the following guidelines.
Returns
1.1 Eligibility
1.2 Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at customer@dbzonlineshop.com within the specified return period to obtain a Return Merchandise Authorization (RMA) number.
- Pack the product securely in its original packaging, including all accessories and documentation.
- Clearly mark the RMA number on the outside of the package.
- Ship the package to the address provided by our customer support team.
1.3 Return Shipping Costs
Unless the return is due to our error, such as a defective or damaged product, you are responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure the safe delivery of the returned product. We do not reimburse shipping costs for returned items.
1.4 Inspection and Processing
Once we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria mentioned in Section 1.1. If the return is approved, we will process the refund according to Section 2.
Refunds
2.1 Refund Methods
Refunds for eligible returns will be issued using the original payment method used for the purchase. If the original payment method is unavailable or expired, we may issue the refund in the form of store credit or an alternative payment method.
2.2 Refund Timing
We strive to process refunds promptly. However, please allow up to 14 days for us to inspect the returned product and initiate the refund. The timing of the refund may vary depending on your payment provider and the method of payment.
2.3 Deductions and Restocking Fees
In certain cases, we may deduct a restocking fee or charge for any damages or missing items that occurred during the return process. The restocking fee, if applicable, will be clearly communicated to you before initiating the return.
REFUNDS
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined in Section 1 and place a new order for the desired item on our website.
Damaged or Defective Products
4.1 Damaged or Defective Products
If you receive a product that is damaged or defective, please contact our customer support team at customer@dbzonlineshop.com within [insert number of days] days of receiving the product. We may request additional information or photographic evidence to assess the issue. Upon verification, we will provide instructions on how to return the product and offer a replacement or refund, including any applicable shipping costs.
Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please contact us at :
Email : info@dbzonlineshop.com
